Manage a Case Load

• Ensure confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies, and procedures.
• Present information to potential participants regarding services and eligibility requirements of the WIOA program in both group and individual settings.
• Enroll clients per WIOA regulations; collecting and documenting appropriateness prior to service delivery, ensure proper signatures as required on all forms, entering all necessary information into iTrac and documentation in the participant case file.
• Administer assessments and develop Individual Employment Plans (IEP).
• Make necessary contacts with participants moving through the continuum of encouraging participation, progress, retention, and positive outcomes.
• Refer participants to appropriate services for needs outside of the scope of WIOA.
• Deliver and document supportive services to overcome barriers to education and employment.
• To maintain accurate participant files and records according to program guidelines.
• Submit all necessary forms, bills, invoices, and other paperwork

Supervise staff.

• Conduct compliance inspection on participant and fiscal documentation, prepare constructive feedback and present constructive feedback to individual staff.
• Provide ongoing support to staff from Coos, Curry and Douglas 
• Other duties assigned by program manager. 

10% 

Communications/Networking

• Assist in troubleshooting problems, complaints, or concerns.
• Serves as a member of various committees as requested.
• Assists in developing flyers, brochures, success stories and other methods to advertise job placement activities.
• Plans and implements positive publicity.
• Attending meetings, maintaining contacts with various eligible training providers, and employers that are involved in job placement/training activities.