Options Counselor
Title:Options Counselor
Location of Job:Coos County
Department:Area Agency on Aging
Salary Range:$22-24/hr
Job Category:Full-time
Now is the time to join South Coast Business, one of the 100 Best Non-profits to work for in Oregon for 2023 as announced by Oregon Business.

This position is responsible for providing information and assistance to callers, for providing options counseling, and for screening clients and potential clients for needs and program eligibility. This job is performed at the Coos Headquarters office and regular field work requiring travel to clients in Coos County at a variety of settings, homes, facilities, etc.  

  • Gathers personal information- including demographics, lifestyle, financial, and health care information- from callers seeking agency assistance to determine service preferences or resource needs and eligibility/priority status. 
  • Meets standards of promptness for tasks, including returning calls and screening for services. 
  • Matches client needs and preferences and establishes eligibility for appropriate services. 
  • Provides information about AAA services and services of other agencies, including private pay options, according to the needs and preferences of the client. 
  • When appropriate, provides person-centered options counseling to support individuals and their families/caregivers who are exploring long-term care options.  Options Counseling may be provided telephonically or face-to-face.  
  • Utilizes multiple screening instruments and enters resulting data into a state database. 
  • Informs ineligible applicants of the right of appeal, as appropriate.
  • Keeps up-to-date documentation on clients served and follows up as appropriate. 
  • Occasionally participates in outreach efforts, including health fairs or other community events. 
  • May provide face-to-face options counseling and/or screening in client homes, community centers, hospitals, the AAA office, etc. 
  • Advocates for clients when necessary. 
  • May participate in efforts to partner and collaborate with other agencies, hospitals, etc. 
  • Attends conferences and training meetings. 
  • Contributes to team effort by accomplishing related duties as needed.
Knowledge: Knowledge of federal and state aging service regulations, policies, and programs, including HIPPA; knowledge of office management principles and practices and computer systems and equipment used by the department.
Abilities: Ability to manage multiple tasks, meet deadlines, and pay careful attention to details despite interruptions; ability to maintain harmonious working relationships; work independently; maintain confidentiality.
Skills: Skill in record keeping, database management, performing mathematical calculations, oral and written communication, and customer service skills. Skill in dealing tactfully, patiently and appropriately with senior and disabled clients.

  • Minimum Experience and Training Requirements - Two years of public contact work, including one year in a human services program OR an equivalent combination of experience and training, which demonstrates the knowledge, skills, and abilities required to perform the job will be considered.
  • Successful completion of a background check.
  • Proficient with Microsoft Office (Microsoft Excel, Microsoft Word)
  • Demonstrated track record of successful data entry of 1-3 years and database management.
  • Competitive Wages for High Performance
  • Paid Holidays
  • Paid Vacation/Sick Time
  • Employer Paid Retirement
  • And much more!
About Us:
South Coast Business (SCB) was incorporated in 1982 under IRS code 501(c)(3) private nonprofit and currently serves Coos, Curry, & Douglas counties in Oregon.   Our Vision: Thriving people living in vibrant communities.
  • Equal Opportunity Employer
  • This position/project is funded by Older Americans Act and other state contracts.

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