WIOA Performance & Accountability Specialist
Title:WIOA Performance & Accountability Specialist
Salary Range:$38,000-$48,000 commensurate with experience
Job Category:Full-time
Now is the time to join one of the top non-profits of its size in Oregon.  

Work in this position includes performing a full range of administrative and technical program support duties by serving as the oversight monitor of Workforce Innovation and Opportunity Act (WIOA) Title IB Program Services. Duties require an understanding of programs, policies and procedures of the WIOA Title IB, as well as other programs, services, and resources available in and through WorkSource Oregon. Work is performed under general supervision of the CEO and is evaluated through work planning and monitoring interactions, observation, and conferences. Much of this work may be conducted remotely with business travel to Coos, Curry, Douglas, Yamhill and Marion WorkSource Oregon Offices as needed.

Distinguishing Functions
Management Information Systems 
Provides training to new staff on the iTrac System that is utilized for participant enrollment in WIOA programs, as well as file maintenance and structure, eligibility determination and data validation regulations, policies and procedures. Organizes quarterly staff meetings for file review and training for all career consultants (youth and adult/dislocated worker) to discuss new procedures and analyze current information pertaining to WIOA regulations, policies, and procedures for eligibility determination, data validation, file structure and maintenance, enrollment and exiting, and performance goals and standards. 

Computer Applications and Office Support 
Creates, enters, retrieves, and maintains data to use in, or in preparation of, a variety of specialized reports pertaining to the regulations, policies, and procedures of Workforce Development and WIOA. Oversees the enrollment and exiting of participants from WIOA and its programs, analyzes data concerning performance, and prepares monthly reports. As necessary, creates documents including forms, procedures and reports; assists other department personnel including preparation of manuals and brochures; operates standard office equipment; and attends department meetings as requested. Prepares multiple reports on a regular basis for the staff. 

Communication / Program Support 
Provides support to program managers relating to WIOA performance goals and operating standards, iTrac, eligibility determination, and data validation. Monitors and oversees programs for file structure maintenance, eligibility determination, and data validation requirements and procedures. Develops correspondence related to the position including letters, memos, and e-mails; develops, organizes, and maintains training materials, and provides technical support and guidance for program managers; researches inquiries and new technologies.

Example of Duties and Tasks
  • Turn service plans into agency purchase orders.
  • Performs data entry of participant payments.
  • Provides oversight to case management, to include technical assistance, support on case issues, training, and regular meetings with staff to address policy and procedural issues.   
  • Reviews and monitors caseloads, performance, and data reports to ensure compliance with service delivery requirements.  
  • Assists in the development of policies, procedures and informational material, in collaboration with Board support staff and Program Managers, to ensure accurate and consistent information and services.   
  • Addresses deficiencies in local area policy and procedures. 
  • Provides internal staff training and on-site monitoring visits of programs. 
  • Performs follow-up to monitoring, report recommendations and needed corrective action procedures to promote accuracy and operational efficiency
  • Analyze programmatic data for evidence of deficiencies or lack of compliance with governmental regulations.
  • Serve as the “help-desk” for staff in data entry into iTrac System.
  • Provide onboarding and WIOA training for newly hired staff; and to all staff on an as needed basis.
  • Provide quarterly training sessions to staff.
  • Work may include other duties as assigned.
Bachelor's degree in communication, business administration, public administration, human resources management or related field and considerable experience in regulatory compliance and data base quality control; or an equivalent combination of education and experience. Solid work experience in social programs or the public workforce system preferred. Ability to communicate program goals and benefits effectively to a wide variety of audiences, in both individual and group formats.

Necessary additional requirements:
Successful completion of Customer Service, Basic & Intermediate Microsoft Word & Excel, Data Entry tests will be required. Candidates selected as highly qualified will be contacted via email by a Human Resource representative to schedule testing. 

Knowledge, Skills & Abilities:
  • Considerable knowledge of the laws, regulations, standards, policies and procedures of the Workforce Innovation and Opportunity Act (WIOA) and federal programs, regulations, and applicable policies and procedures.
  • Knowledge of methods, techniques for conducting research and analyzing data. Knowledge of labor market information.
  • Knowledge of case management, career counseling, assessment and employment training and placement practices and procedures.
  • Knowledge of the application of information technology and ability to use it in daily services.  
  • Work requires: attention to detail; tact; adaptability; computer proficiency including word processing, database management, and web-based programs. 
  • Work requires the ability to: plan and organize work effectively and efficiently; gather and analyze information; exercise sound judgment and interpret policies; communicate effectively in oral or written form; learn new concepts quickly; adapt and work at a fast-paced environment, and manage tight schedules; multi-task and to work well in a team environment; learn and apply federal rules and regulations.
  • Prepare and maintain a variety of records and reports; evaluate data and/or information; exercise discretion; utilize a variety of advisory data and information.
  • Competitive Wages for High Performance
  • Paid Holidays
  • Paid Vacation/Sick Time
  • Tuition Reimbursement
  • Medical/Vision/ Dental
  • Employer Paid Life Insurance
  • Employer Paid Retirement
  • And much more!
About Us:
South Coast Business was incorporated in 1982 under IRS code 501(c)(3) private nonprofit and currently serves Coos, Curry, Douglas, Marion & Yamhill counties in Oregon.   Our Vision: Thriving people living in vibrant communities.
  • Equal Opportunity Employer
  • This position/project is funded by U.S. DOL/ETA

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